Terms and Conditions

1. Definitions

• Store / Website: The Neffas Al Lolo e-commerce website.

• Company / Establishment: Neffas Al Lolo, established and operated under the laws and regulations of Saudi Arabia.

• Customer: Any person who uses the website or places an order.

• Products: All goods displayed for sale on the website.

2. Acceptance of Terms

By using this website or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions without limitation or reservation.

3. Eligibility

The customer must be of legal age in accordance with the laws of Saudi Arabia or be using the website under the supervision of a legal guardian.

4. Orders and Payment

• All orders are subject to availability and confirmation.

• The store reserves the right to cancel or refuse any order in case of pricing errors, incorrect information, or suspected misuse.

• Payments must be made through the approved payment methods available on the website.

• Prices are displayed in Saudi Riyal (SAR) and include VAT unless otherwise stated.

5. Shipping and Delivery

• Shipping is available within Saudi Arabia according to the timeframe stated on the shipping page.

• Delivery times are estimates and may vary depending on the shipping provider or circumstances beyond our control.

• Customers are responsible for providing accurate shipping details.

6. Disclaimer of Liability

• The store shall not be held responsible for misuse of products.

• The store is not liable for allergic reactions or damages resulting from improper use.

• Products are used at the customer’s own risk.

7. Intellectual Property

All content including logos, brand name, images, texts, and designs are the exclusive property of Neffas Al Lolo and may not be copied, reproduced, or used without prior written consent.

8. Amendments

The store reserves the right to modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

9. Governing Law

These Terms and Conditions are governed by the laws and regulations of Saudi Arabia, and any disputes shall fall under the jurisdiction of the competent courts within the Kingdom.

Privacy Policy

1. Information We Collect

We collect the following information:

• Full name

• Mobile number

• Email address

• Shipping address

• Payment information (card details are not stored)

2. Use of Information

Information is used to:

• Process and fulfill orders

• Communicate with customers

• Send order notifications

• Improve user experience

• Comply with legal requirements

3. Data Protection

We implement appropriate technical and administrative measures to protect customer data against unauthorized access, misuse, or disclosure.

4. Sharing of Information

We do not sell or rent customer data.
Information may only be shared with:

• Shipping companies

• Payment service providers

• Government authorities when legally required

5. Customer Rights

Customers may request correction or update of their personal information in accordance with applicable laws in Saudi Arabia.

Return and Exchange Policy

Due to the nature of the products sold by Neffas Al Lolo (which may include fragrance, consumable, or personal-use items), all sales are final.

1. No Returns or Exchanges

• The store does not accept returns or exchanges after a purchase has been completed.

• Orders cannot be canceled once confirmed and prepared for shipment.

• Refunds will not be issued for change of mind or dissatisfaction with the product.

2. Limited Exception

Exceptions apply only in the following cases:

• The product arrives damaged due to store error.

• The product received is completely different from what was ordered.

Conditions:

• The customer must report the issue within 24 hours of delivery.

• Clear photos of the product and packaging must be provided.

• Original packaging and invoice must be retained.

• The store reserves the right to verify the claim before approving compensation or replacement.

3. Refused Deliveries

If a customer refuses delivery without valid reason, the store reserves the right to deduct shipping, return shipping, and administrative fees from any refundable amount.